Privacy policy

MANLY TREADS LLC (company number not applicable, referred to as we, us, our, or the Company) operates the website luggageleather.com (the Site). This Privacy Policy informs you of our policies regarding the collection, use, maintenance, protection, and disclosure of personal information we collect from users of our Site.

By using or accessing the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Identifiers: Name, email address, billing address, shipping address, phone number.

  • Payment Information: Credit card number (processed by our third-party payment processors, not stored by us), PayPal account information, and other payment method details. We do not store full payment card details on our servers.

  • Transaction Data: Products purchased, order history, date and time of purchase, amount spent, and return/exchange records.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, device information.

  • Usage Data: Information about how you interact with our Site, including products viewed, search queries, pages visited, clickstream data, and referral URLs.

  • Communications Data: Records of your correspondence with us, including emails sent to service@luggageleather.com, chat logs, and customer support tickets.

2. How We Collect Information

We collect information through the following methods:

  • Directly from you: When you create an account, place an order, subscribe to our newsletter, fill out a form, participate in a promotion, or contact customer service.

  • Automatically through technology: As you navigate through the Site, we use cookies, web beacons, pixels, and similar tracking technologies to collect technical and usage data.

  • From third parties: We may receive information about you from our service providers, such as payment processors, shipping carriers (USPS, UPS, FedEx, DHL), and analytics providers (e.g., Google Analytics).

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, analyze site traffic, and personalize content. Cookies are small text files placed on your device. You can set your browser to refuse all or some browser cookies, but doing so may limit your ability to use certain features of our Site. We also use session cookies (deleted after you close your browser) and persistent cookies (remain until deleted or expired).

Types of cookies we use:

  • Essential Cookies: Required for the Site to function (e.g., shopping cart, checkout).

  • Functional Cookies: Remember your preferences and settings.

  • Analytics Cookies: Collect anonymous data about how you use the Site.

  • Marketing Cookies: Track your browsing habits to display relevant advertisements.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and manage your orders, payments, returns, and exchanges.

  • To communicate with you regarding your order, including order confirmations, shipping updates, and customer service inquiries.

  • To manage your account and provide customer support.

  • To improve our Site, products, and customer experience through analytics and research.

  • To prevent, detect, and investigate fraud, security breaches, and other prohibited or illegal activities.

  • To comply with legal obligations and enforce our Terms of Service.

  • With your consent, to send you promotional emails, newsletters, and marketing communications about our products. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email.

  • To display personalized advertisements on third-party platforms (e.g., social media, Google).

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing (Stripe, PayPal, or similar), shipping and fulfillment (USPS, UPS, FedEx, DHL), email delivery, data analytics, fraud prevention, and customer service software. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

  • Legal Compliance: We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our Site of any such change in ownership or control.

  • With Your Consent: We may share your information for any other purpose disclosed to you and with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include SSL encryption for data transmission, secure servers, firewalls, and restricted access to personal data within our organization. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order information is retained for at least 7 years for tax and accounting purposes.

  • Account information is retained for as long as your account remains active.

  • Marketing preferences are retained until you opt out or request deletion.

  • Customer service correspondence is retained for up to 3 years.

8. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. For all users, you have the following choices:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete information by contacting us at service@luggageleather.com.

  • Opt-Out of Marketing: You may unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email or by contacting us. This does not apply to transactional emails (order confirmations, shipping updates, etc.).

  • Cookie Controls: You can manage cookies through your browser settings.

  • Do Not Track: Our Site does not respond to Do Not Track (DNT) signals from web browsers at this time.

For California Residents (CCPA): If you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of personal information we have collected about you.

  • Request deletion of your personal information (subject to certain exceptions).

  • Request that we not sell your personal information (we do not sell personal information).

  • Not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at service@luggageleather.com. We will verify your identity before processing your request.

For European Union Residents (GDPR): If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right to access, rectify, or erase your data.

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time (where processing is based on consent).

  • Right to lodge a complaint with a supervisory authority.

Our legal basis for processing your data includes: performance of a contract (to fulfill your order), compliance with legal obligations, legitimate interests (to improve our services and prevent fraud), and consent (for marketing communications).

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at service@luggageleather.com so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by an updated Last Updated date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy. For material changes, we will provide a more prominent notice, such as an email notification or a banner on our Site.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MANLY TREADS LLC
Email: service@luggageleather.com
Address: 3982 Red Cedar Dr Highlands Ranch CO 80126 US