Privacy policy
Privacy Policy
Luggage Leather LLC (we, us, or our) operates the website luggageleather.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Site.
By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We may collect the following information from you:
Personal identifiers: Name, email address, billing/shipping address, phone number.
Payment information: Credit card or PayPal details (processed securely by third-party payment processors; we do not store full card numbers).
Order details: Products purchased, order history, returns/exchanges.
Technical data: IP address, browser type, device information.
Usage data: Pages viewed, products clicked, search queries.
Communications: Emails or chat messages sent to us.
2. How We Collect Information
Directly from you: When you create an account, place an order, subscribe to our newsletter, or contact customer service.
Automatically: Through cookies and similar tracking technologies (see Section 3).
From third parties: Payment processors, shipping carriers, and analytics providers (e.g., Google Analytics).
3. Cookies
We use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can disable cookies in your browser settings, but this may affect some Site features.
4. How We Use Your Information
We use your information to:
Process and fulfill your orders, payments, and returns.
Communicate with you about your order or customer service requests.
Improve our Site, products, and services.
Prevent fraud and enforce our Terms of Service.
Send you marketing emails (only if you opt in; you can unsubscribe anytime).
5. How We Share Your Information
We do not sell your personal information. We may share it only in these cases:
Service providers: Payment processing, shipping (USPS, UPS, FedEx, DHL), email delivery, analytics, and fraud prevention.
Legal compliance: When required by law or to protect our rights.
Business transfers: In case of merger or sale of assets (we will notify you).
With your consent: For any other purpose you agree to.
6. Data Security
We use SSL encryption, secure servers, and restricted access to protect your data. However, no internet transmission is 100% secure. You use our Site at your own risk.
7. Your Privacy Rights
Depending on your location (e.g., California or EU), you may have rights to:
Access, correct, or delete your personal information.
Opt out of marketing emails.
Request a copy of your data.
To exercise these rights, contact us at service@luggageleather.com. We will respond within 30 days.
8. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect their data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. For material changes, we will notify you via email or a site banner.
10. Contact Us
For any privacy-related questions or requests:
Luggage Leather LLC
Email: service@luggageleather.com
Address: 3982 Red Cedar Dr, Highlands Ranch, CO 80126, United States
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https://www.luggageleather.com/pages/payment-policy |
This Payment Policy applies to all transactions made through luggageleather.com, operated by Luggage Leather LLC. By placing an order, you agree to these terms.
1. Accepted Payment Methods
All transactions are processed in United States Dollars (USD). We accept:
Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: Visa or Mastercard debit cards
PayPal, Shop Pay, Apple Pay, Google Pay
We do not accept: personal checks, money orders, cash, wire transfers, cryptocurrency, or COD.
2. Currency & Exchange Rates
Prices are shown and charged in USD. If your payment method uses another currency, your bank determines the exchange rate and may add foreign transaction fees. We are not responsible for such fees.
3. Billing Information
You must provide accurate billing information. We may verify your address using AVS (Address Verification System). Mismatches may cause declined transactions.
4. Payment Authorization
When you place an order, we send an authorization request to your payment provider, which may temporarily hold funds. If the order is cancelled, the hold is usually released within 3–10 business days.
We may contact you for verification before processing payment. Failure to respond may result in order cancellation.
5. Order Payment & Fulfillment
Full payment is required at checkout. Orders are processed and shipped only after successful payment authorization. We do not offer layaway or partial payments.
6. Declined Payments
If your payment is declined, we will not process your order. Common reasons: insufficient funds, incorrect card details, address mismatch, or bank fraud prevention. Contact your bank directly to resolve the issue.
7. Pricing & Taxes
Pricing: Prices may change without notice, but the price at checkout is what you pay.
Taxes (US orders): Applicable state/local sales taxes are added at checkout based on shipping address.
International orders: You are responsible for any import duties, VAT, or GST. These are not collected by us.
8. Payment Security
We use SSL encryption to protect your payment information. Card data is transmitted directly to PCI-DSS compliant processors (e.g., Stripe, PayPal). We do not store full credit card numbers – only the last four digits and card type.
9. Refunds & Chargebacks
Refunds: Issued to your original payment method per our Return Policy. Processing takes 5–10 business days.
Chargebacks: If you dispute a charge, we may suspend your account until resolved. Fraudulent chargebacks may result in liability for fees.
10. Changes to This Policy
We may update this Payment Policy from time to time. Changes will be posted here with an updated “Last updated” date.
11. Contact Us
For payment or billing questions:
Luggage Leather LLC
Email: service@luggageleather.com
Address: 3982 Red Cedar Dr, Highlands Ranch, CO 80126, United States